Site Registration Manager (Volunteer Role)

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Your Pride In London 

Pride in London means many things to many people, it belongs to our community and it belongs to you; come and join the conversation!

Pride in London has a renewed sense of purpose to highlight the challenges still facing the LGBT+ community today despite progress. We are run by a group of volunteers who are passionate about equality and diversity and are drawn from all walks of life. Pride aims to raise awareness of LGBT+ issues and campaign for the freedoms that will allow all of our community to live their lives on a genuinely equal footing. 

Around 250 people volunteer year-round to help us deliver what has become a world-class Pride. It is our intention for Pride in London to best represent all parts of our community and we continue to actively encourage applications from diverse backgrounds, particularly women, People of Colour and those from the trans and non-binary communities. All applications are important to us so if you’d like to be part of the future of Pride in London please register your interest or share this opportunity with your network.

Your role

Your new role as Site Registration Manager will be to lead the registration of on the day volunteers at the Pride Event. Much of the work will be administrative, so you’ll need to have experience of managing tasks and others’ time. In addition, you will be the ‘face’ of Pride at the event, so will need to have strong customer service skills and amazing face to face interaction abilities.

Leading volunteers, you will be comfortable operating in a dedicated and high performing team but also when assigning and following up individual tasks.

From the start you will carry out a wide variety of tasks related to registration, organising volunteers, and ensuring a welcoming environment for our people on the day.  

This will be an extremely busy role. We need someone who is able to work with sometimes ambiguous instructions and to use their initiative when required.

You will have great interpersonal skills as well as the ability to solve problems quickly and efficiently.

It’s likely you will have worked on large scale LGBT+ events previously and have experience working with LGBT+ organisations and businesses.

Your Profile

You will likely have experience in a similar registration role, previous exposure to the volunteering or hospitality sectors would be extremely useful.

Your communication skills will be excellent, particularly in a face to face setting, in addition to your abilities to give clear summaries to senior individuals.

We need you to have had experience in communicating with the public, in writing as well as in person. A significant part of the role is managing registration tasks, ensuring you have a “helicopter view” of what is going on, as well as getting into the detail. A good working IT literacy with email and messaging technology will be needed.

Your people skills will be exceptional, internally, with on the day volunteers, but also when you are working with external stakeholders. We will need you to have the confidence and influence to have challenging conversations.

Prior experience in leading the organisation of charitable/fundraising events would be useful.

You will be confident in working in high pressure environments with tight deadlines to meet.

Outside of the Pride Event, we would look for you to shape the strategy for future registration management, including our 50th Anniversary Pride event in 2022. You will be challenging the team on how we can continuously improve our registration, likely with technology and improved processes.

Role Details

This is a volunteer role,

A large amount of the work will be during the evening and at weekends (including the Pride event itself), so we do need a degree of flexibility. More details will be provided during initial conversations about the role.

Whilst you will be part of the “core team” of volunteers, you main focus will be on the Pride Event itself. You should therefore be available to attend on 11th September 2021 but also leading up to the event there will be a sizeable time commitment, as well as tasks afterwards.

What you’ll get joining Pride in London  

  • A friendly and welcoming induction course and a variety of training that’s offered throughout the year 
  • An opportunity to get new and relevant professional experience
  • A chance to broaden your professional network
  • Play an important part in delivering the Pride in London event 
  • Social opportunities to meet the diverse and friendly bunch who volunteer for Pride in London

Or, know someone who would be a perfect fit? Let them know!

Our Culture

Our volunteers are driven and passionate about what they do. Putting on one of London's largest one-day events requires dedication and perseverance. 

Although a lot of our work is completed remotely, there will be plenty of opportunities to meet with your team and others throughout the year to not only plan what's ahead but to socialise too. 

We're looking for enthusiastic people to join the organisation so we can provide a platform for every part of London’s LGBT+ community. 

Already working at Pride in London?

Let’s recruit together and find your next colleague.


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