Head of Residential & Business Engagement (Volunteer Role)

Are you ready to engage residents and business across the event footprint? We need someone who is a great communicator and enjoying being an ambassador.
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Your Pride In London 

Pride in London means many things to many people, it belongs to our community and it belongs to you; come and join the conversation!

Pride in London has a renewed sense of purpose to highlight the challenges still facing the LGBT+ community today despite progress. We are run by a group of volunteers who are passionate about equality and diversity and are drawn from all walks of life. Pride aims to raise awareness of LGBT+ issues and campaign for the freedoms that will allow all of our community to live their lives on a genuinely equal footing. 

Around 150 people volunteer year-round to help us deliver what has become a world-class Pride. It is our intention for Pride in London to best represent all parts of our community and we continue to actively encourage applications from diverse backgrounds, particularly women, People of Colour and those from the trans and non-binary communities. All applications are important to us so if you’d like to be part of the future of Pride in London please register your interest or share this opportunity with your network.

 Purpose of Role

The Residential & Business Liaison (RBL) team’s primary focus is to deliver value
and grow relationships within the various businesses and communities that are
situated within the footprint of Pride in London.

We source, qualify and develop relationships with key community stakeholders and
nurture those relationships throughout the year with the aim of fostering a more
collaborative, engaged community for all those traveling into London for pride to experience.

The key communities we engage with are listed below and we are looking for self-
starting, experienced relationship managers with excellent communication skills to develop long-term relationships.

• Bars, Clubs and Pubs
• Restaurants
• Theaters, Religious Buildings, Hotels and Cultural Venues
• Retail
• Business Associations
• Residents & Residential Associations 

Role responsibilities:

Responsibilities ahead of Pride:

  • To work with businesses and residential contacts to make them more aware of and engaged with Pride in London

  • To keep the Pride in London database up to date and growing with qualified data from within the Pride footprint

  • To ensure that all residential organisations and businesses are aware, happy and catered for in the run up to on the day of Pride

  • To ensure that all businesses are compliant with the terms of their licenses as issued by the Met Police and agreed by Pride in London and find solutions for those that wish to further engage on the day

  • Work with other Pride in London teams effectively including Soho Team, Stalls Team, Stages Team, Strategic Partnerships Team, Access Team and Community Engagement Team, etc.

    Responsibilities of Pride Day:

  • Be the primary point of contact in dealing with any issues that arise with residents and businesses in your designated area across the day.

  • Management of a team of RBL Managers.

Person specification 

    • Excellent writing and communication skills

    • A collaborative, hands-on attitude and team player approach

    • A problem-solving mindset and ability to take initiative and think outside the box

    • Excellent organisational and prioritisation skills with good attention to detail, ability to work under pressure and to deadlines, and generally to have a high bar for quality in your own work as well as your colleagues

    • This is a role that requires long-term commitment. Time required will vary week by week, and team members will be able to share the work load. On average, you can expect to 1-3 hours per week year-round, increasing to up to 7+ in the final weeks before pride in London.

    • There will be a requirement for some Saturdays and evening hours to meet the needs of our stakeholders.

    What you’ll get joining Pride in London  

    • A friendly and welcoming induction course and a variety of training that’s offered throughout the year 
    • An opportunity to get new and relevant professional experience
    • A chance to broaden your professional network
    • Play an important part in delivering the Pride in London event 
    • Social opportunities to meet the diverse and friendly bunch who volunteer for Pride in London

    Equality, Diversity &  Inclusion

    Pride in London is committed to equality, diversity & Inclusion. We understand that simply having diversity in our volunteer basis is not enough; we must create an inclusive environment for all across our organisation.

    We value the uniqueness and difference in personalities, creativity, backgrounds, skill sets, and ways of working of all individuals, regardless of race, gender, age, religion, disability, and sexual orientations.

    Or, know someone who would be a perfect fit? Let them know!


    Our Culture

    Our volunteers are driven and passionate about what they do. Putting on one of London's largest one-day events requires dedication and perseverance. 

    Although a lot of our work is completed remotely, there will be plenty of opportunities to meet with your team and others throughout the year to not only plan what's ahead but to socialise too. 

    We're looking for enthusiastic people to join the organisation so we can provide a platform for every part of London’s LGBT+ community. 

    Already working at Pride in London?

    Let’s recruit together and find your next colleague.


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