Head of Account Management

Lead projects to drive the revenue generating arm of Pride in London
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Your Pride in London

Pride in London means many things to many people, it belongs to our community and it belongs to you; come and join the conversation! Since the first Pride march in London nearly 50 years ago, Pride in London has a renewed sense of purpose to highlight the challenges still facing the LGBT+ community today despite progress. 

We are run by a group of volunteers who are passionate about equality and diversity and are drawn from all walks of life; together we pull off the UK’s biggest free LGBTQ+ community event every year. Pride aims to raise awareness of LGBTQ+ issues and campaign for the freedoms that will allow all our community to live their lives on a genuinely equal footing. Around 150 people volunteer year-round to help us deliver what has become a world-class Pride. 

We welcome applications from everybody and are especially keen to attract new volunteers from the BAME, Trans, Bi, Non-binary and Queer communities who we would love to see more widely represented in our organisation.


Your new team

Strategic Partnerships is the team responsible for Pride in London’s income generation in relation to all corporate partnerships deals. The team as a collective help to generate new business, negotiate contracts and then manage that relationship throughout its tenure. A lot of the partnership’s benefits relate specifically to the day itself but additional activation throughout the year is key to the activation’s success. 

Specific activation within each partnership can include but isn’t limited to, on the day branding, social media posts, logo/ website management, marketing campaign management and parade/ event logistics. Other events and partnerships such as the Gala, Pride 20k, and Pride in the City form a much bigger portfolio that the team also oversee. We make sure all companies go through a rigorous ethnical process to ensure the partnership activation is requested with the right intentions. 


Your new volunteer role

This is a senior role, line managing a team of volunteers. The kind of activities you will be doing day to day include:

  • Oversee the activation management of all signed partnerships agreements 
  • Be responsible for allocating these accounts to the Account Managers to ensure consistency in approach and an even distribution of work
  • Make sure all Account Managers receive the best possible training when they start and that they feel fully supported throughout each activation
  • Lead weekly meetings to ensure all activation requirements are kept on track and all questions are answered in a timely manner
  • Make sure these timelines are hit both from the client and Pride in London perspective to make sure the contractual activation can complete i.e. application to the parade, logos submitted, contacts for events confirmed, content for press release submitted
  • Work with the Account Executive to make sure the Account Managers complete their administrative responsibilities in a timely manner
  • Be the first point of contact for any escalation from any partners, the Director or Deputy Director of Strategic Partnerships or any other senior head within Pride in London 
  • Work closely with the Head of New Business and Project Manager to ensure efficient ways of working are adopted and consistent implemented across all Strategic Partnership teams. 
  • Develop a partner retention strategy to ensure medium-long term security within partnerships.
  • Be responsible for collating partner feedback at the end of each Pride in London and deliver a report back to The Deputy Director of Strategic Partnerships summarising successes, challenges and a strategy for the following year.
  • Pick up and lead on the activation of accounts where necessary.

Who you are

  • Must have substantial experience in corporate partnerships within a professional organisation 
  • Must have dealt with mid to large corporate client relationships  
  • Must have line management experience (ideally a mid sized team) 
  • Must be a good team player with exceptional communication skills
  • Must have evening and weekend availability to run and/or attend team meetings and client events 
  • Experience using any sales based technical systems preferred, but not essential 
  • An understanding of legal terminology and contractual clause wording would be advantageous.

What you’ll get joining Pride in London

  • An induction course and a variety of training that’s offered throughout the year
  • An opportunity to get new and relevant professional experience
  • A chance to broaden your professional network
  • Play an important part in delivering Pride event
  • Social opportunities to meet the diverse and friendly bunch who volunteer for Pride in London

Or, know someone who would be a perfect fit? Let them know!

Our Culture

Our volunteers are driven and passionate about what they do. Putting on one of London's largest one-day events requires dedication and perseverance. 

Although a lot of our work is completed remotely, there will be plenty of opportunities to meet with your team and others throughout the year to not only plan what's ahead but to socialise too. 

We're looking for enthusiastic people to join the organisation so we can provide a platform for every part of London’s LGBT+ community. 

Already working at Pride in London?

Let’s recruit together and find your next colleague.

email
@pridelondon.org
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